Return Policy

Overview At Gloria Kolozsi, we take pride in our handcrafted, made-to-order products. We understand that sometimes a return may be necessary. This policy outlines the terms and conditions for returning items purchased from our website.

Eligibility for Returns

Returns are accepted within 14 days of receiving your order, in accordance with UK consumer law.

Items must be unused, in their original condition, and in the original packaging.

Proof of purchase (order confirmation or receipt) is required to process a return.

Non-Returnable Items

Personalized or customized products.

Items that show signs of wear, damage, or alteration.

Final sale or clearance items.

Return Process

To initiate a return, contact our customer service at [Insert Email Address] with your order number and reason for the return.

Once your return is approved, you will receive instructions on how to proceed.

Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect.

Inspection and Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed within 14 business days to the original payment method.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order.

Faulty or Incorrect Items

If you receive a defective or incorrect item, please contact us within 7 days of receipt. We will arrange for a replacement or refund at no additional cost.

Contact Us If you have any questions about our return policy, please reach out to us at [Insert Email Address]